Reviewise (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and store personal information.
2. What Information We Collect
We may collect the following types of information:
a) Business Client Information
- Business name
- Contact name
- Email address
- Phone number
- Business address
- Payment details
- CRM integration data
b) End-Customer Data (on behalf of clients)
Where our clients use our automation services, we may process:
- Customer names
- Customer phone numbers
- Job completion status
- Review responses
- We process this data strictly on behalf of our clients.
c) Website Information
When you visit our website, we may collect:
- IP address
- Browser type
- Pages visited
- Cookies and usage data
3. How We Collect Information
We collect personal information:
Directly from you (forms, email, phone)
Through CRM integrations (e.g., Xero, MYOB, or other systems connected by clients)
Via cookies and analytics tools
Through payment processors (e.g., Stripe)
4. How We Use Information
We use personal information to:
- Provide review automation services
- Send SMS review requests on behalf of clients
- Process payments
- Provide customer support
- Improve our services
- Communicate with clients
- We do not sell personal information.
5. SMS Communications
Reviewise sends SMS messages on behalf of our business clients.
Clients are responsible for ensuring they have obtained appropriate consent from their customers before providing contact details to us.
We act as a data processor for client-supplied information.
