Terms and Conditions

Reviewise – reviewise.com.au
Effective Date: 01/03/26

1. Definitions

“Reviewise”, “we”, “our”, “us” refers to the business operating under the ABN of Soairse Blaney.

“Client” refers to any business engaging Reviewise for services.

“Services” refers to automated review request systems, SMS workflows, CRM integrations, reporting and related marketing automation services.

“Customer Data” refers to any information provided by the Client relating to their customers.

2. Acceptance of Terms

By engaging our Services, the Client agrees to be bound by these Terms and Conditions.

If the Client does not agree, they must not use our Services.

3. Scope of Services

Reviewise provides:

Automated SMS review request workflows

Follow-up messaging sequences

CRM integrations (where supported)

Monthly reporting

Initial system setup

Optional bulk review campaigns

We do not guarantee:

A specific number of reviews

Specific rankings on Google

Revenue increases

We provide automation tools designed to improve review consistency.

4. Client Responsibilities

The Client agrees that they:

Have lawful authority to provide customer contact information

Have obtained any required consent to send SMS communications

Will comply with Australian Spam Act 2003 and telecommunications regulations

Will ensure customer data is accurate

Will notify us of any compliance concerns

The Client is solely responsible for the legality of customer contact data supplied.

5. SMS Communications

Reviewise sends SMS messages on behalf of Clients using automated systems.

We act as a technology provider and processor only.

The Client is responsible for:

Ensuring consent exists

Managing opt-out requests (unless managed through our system)

Ensuring compliance with local laws

We are not liable for regulatory penalties resulting from Client non-compliance.

6. Fees & Payment

Services are provided on a subscription basis unless otherwise agreed.

Payment terms:

Monthly recurring fee as agreed

Payment is due in advance

Payment processed via Stripe or approved payment provider

Failure to pay may result in suspension or termination of Services.

All fees are exclusive of GST unless stated otherwise.

7. No Guarantee of Results

Reviewise provides marketing automation systems.

We do not guarantee:

Specific review quantities

Google ranking improvements

Lead volume increases

Customer response rates

Review outcomes depend on factors outside our control, including:

Client service quality

Customer behaviour

Market conditions

Google platform changes

8. Bulk Review Campaigns

Bulk campaigns involve sending review requests to historical customer lists supplied by the Client.

The Client confirms:

They have lawful consent

The data is accurate

Messages are compliant

Reviewise is not responsible for complaints or regulatory issues arising from improperly sourced lists.

9. Data Protection

We take reasonable steps to protect Client and Customer Data.

However, the Client acknowledges:

No online system is 100% secure

Third-party platforms (GoHighLevel, SMS providers, Stripe) are used

Data may be stored outside Australia

10. Intellectual Property

All workflows, systems, templates and automation structures remain the intellectual property of Reviewise.

Clients receive a licence to use the system during the subscription term only.

11. Limitation of Liability

To the maximum extent permitted by law:

Reviewise is not liable for:

Indirect or consequential losses

Loss of revenue

Loss of profits

Regulatory fines caused by Client misuse

Google platform changes

Third-party outages

Our total liability is limited to the fees paid by the Client in the preceding 3 months.

12. Termination

Either party may terminate with 14 days written notice.

Upon termination:

Automation access will cease

Data may be deleted after 30 days

Outstanding fees remain payable

No refunds for partial billing periods unless required by law.

13. Service Availability

We aim to maintain continuous service.

However, we are not liable for interruptions caused by:

Hosting providers

SMS carriers

Google

CRM platforms

Force majeure events

14. Modifications

We may update these Terms at any time.

Continued use of Services constitutes acceptance of updated Terms.

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

Any disputes shall be subject to the jurisdiction of NSW courts.